We use [Impact] proactively to connect our users (students, faculty, and staff) with the support materials and increase their use of the tools.
—Alisa Kadenic-Newman
Director of Academic Technology, Community College System of New Hampshire
Make navigating new technology a breeze.
Customised In-App Messaging
Customised in-app messaging and channels confirm that the hours spent trying to figure out new technology is a thing of the past. Students and educators have a direct line to each other, eliminating barriers to student success.
Usage Dashboards & Analytics
Insightful dashboards and dynamic reporting provide a bird’s eye view of how well students and faculty are engaging with available edtech tools. When you pair Impact with your existing and future education technology suite, the return on your tech investment will be on brilliant display.
24/7 Support
In-context support empowers students and faculty to focus more on teaching and learning, and less on navigating and learning new technologies.
Targeted Communication
Drive action with in-app messaging
Increasing technology adoption starts with making faculty aware of the tools available to them and how these tools can help them to improve learning and teaching. Reach students and faculty through targeted in-line messaging to communicate with your users and guide them through tasks.
Customised
Targeted
Real-Time
Adoption Insights
Measure technology impact
Institutions put a lot of effort into training, communication, instructional design, and support but are often challenged to quantitatively understand their effect on technology usage. Impact’s insightful dashboards and dynamic reporting provide a bird’s eye view of how well students and faculty are engaging with available edtech tools.
All three [messaging, support and reports] they go together, right? That’s the beauty. We need the support portal; we need the messaging portal, and we need the analytic tools to see how we are doing in that.
Lene Whitley-Putz
Dean of Online Learning, Foothill College
Live Support
Support your users, alleviate your help desk
When faculty and students have questions or need support, they need answers in context to their actions and at the moment of need. Provide out-of-the-box self help content and easy access to support channels, empowering students and faculty to focus more on teaching and learning, and less on traversing technologies.
Lower support costs
Reduced time to resolution
Increased user satisfaction
What we are aiming to do now is a zero tier help desk, so that people could find what they need, when they need it.
Schelly Gardner
Manager in Academic and Research Engagement, Southern Cross University
Discover the Instructure Learning Platform
These tools work together to enrich, support, and connect every aspect of teaching and learning.
Ready to streamline your edtech ecosystem?